okdaj Privacy Policy — Your Information Is Protected

1. Introduction & Scope

okdaj is an online betting and casino platform operated for users in Bangladesh. This Privacy Policy ("Policy") describes how okdaj collects, processes, stores, and protects your personal information.

This Policy applies to the website https://okdaj.lat and all associated services. By creating an account on the okdaj platform or using its services, you agree to the terms of this Policy.

We believe you should have full control over your personal information. That is why okdaj manages all data-related activities with transparency and collects only the information that is necessary.

If you have any questions while reading this Policy, please contact our support team. We provide assistance in Bengali and English, 24/7.

2. Types of Information Collected

okdaj collects various types of information. These are described in detail below:

2.1 Information You Provide

Information you provide during account registration and use of our services includes:

Full name and date of birth (for age verification)
Email address and mobile number
Residential address
Payment-related information — such as bKash, Nagad, Rocket, or Upay account details (not the full number, only what is required for transactions)
National ID card or passport information for identity verification
Messages or documents provided when contacting the support team

2.2 Automatically Collected Information

When you use the okdaj platform, certain information is collected automatically:

IP address and device identifier
Browser type, language settings, and operating system
Page visit logs, session duration, and navigation path
Transaction history and gaming activity records
Information collected through cookies and similar technologies (see Section 4)

2.3 Information Received from Third Parties

In some cases we may also receive information from third-party sources, such as:

Identity verification service providers
Payment processors — bKash, Nagad, Rocket, Upay
Fraud detection and risk assessment systems

3. Purpose of Using Information

okdaj uses your personal information only for specific and legitimate purposes. The main reasons for using information are as follows:

3.1 Service Delivery & Operations

To create, verify, and manage accounts
To process financial transactions including deposits and withdrawals
To manage gaming services and promotional offers
To provide customer service and technical support

3.2 Security & Compliance

To prevent fraudulent activity and unauthorized access
To ensure account security
To verify age (21+)
To enforce responsible gaming policies

3.3 Service Improvement

To analyze and improve the user experience
To identify and resolve technical issues
To develop new features and services

3.4 Communications

To send important account notifications
To send transaction confirmation messages
To send information about promotional offers and bonuses (subject to your consent)
To respond to support requests

4. Cookies & Similar Technologies

Cookies and similar technologies are used on the okdaj website. A cookie is a small data file stored in your browser that helps improve the functionality of the site.

4.1 Types of Cookies

Essential cookies: These cookies are essential for maintaining login sessions and ensuring security.
Functional cookies: Used to remember your preferences, language selection, and settings.
Analytics cookies: Used to monitor site usage and improve the experience.

4.2 Cookie Control

You can disable cookies at any time by changing your browser settings. Please note that disabling certain cookies may limit some functionality of the site.

5. Information Sharing & Third Parties

okdaj does not sell your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Necessary information may be shared with third parties that assist in operating our services, such as:

Payment processors — bKash, Nagad, Rocket, Upay
Identity verification service providers
Technology and IT service providers
Game software suppliers

Data protection standards are ensured through agreements with these partners, and they are permitted to use the information only for specified purposes.

5.2 Legal Requirements

Information may be disclosed on the basis of legal obligations, court orders, or lawful requests from government authorities.

5.3 Business Changes

If okdaj undergoes a business restructuring, merger, or acquisition, user information may be transferred to the new entity. You will be duly informed in such cases.

6. Data Retention Period

okdaj retains your personal information only for as long as necessary. The retention period depends on the type of information and the purpose for which it is used:

Account information: For as long as the account is active and thereafter for a specified period as required by legal obligations.
Transaction records: For as long as required under financial regulations.
Communication logs: For as long as necessary to provide support and resolve disputes.
Technical logs: For a limited period for security purposes.

Even after an account is closed, some information may be retained for a specified period as required by law.

7. Security Measures

okdaj adopts industry-standard technical and administrative measures to protect your personal information.

7.1 Technical Protection

SSL encryption: All information sent to and received from the site is protected by SSL/TLS encryption.
Data encryption: Stored sensitive information is kept in an encrypted state.
Firewall & access controls: Advanced systems are used to prevent unauthorized access.
Regular security audits: Regular audits are conducted to identify and address system vulnerabilities.

7.2 Administrative Protection

Only authorized personnel can access your information.
All staff are trained on privacy and data protection.
All data access activities are logged and monitored.

However, it is not possible to guarantee one hundred percent security when transmitting information over the internet. You also have a role in keeping your account secure — use a strong password and do not share your login details with others.

8. Your Rights

You have several important rights relating to your personal information:

Right to access: You may request to know what information we hold about you.
Right to rectification: If your information is inaccurate or incomplete, you may request that it be corrected.
Right to erasure: In certain circumstances, you may request that your personal information be deleted.
Right to restrict processing: In some cases, you may request that the processing of your information be restricted.
Right to object: You may object to the processing of your information for certain purposes.
Right to portability: You may request the information you have provided in a structured format.
Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time.

To exercise these rights, please contact our support team. We will process your request in a timely manner. In some cases, it may not be possible to fully fulfill a request due to legal reasons or on the basis of legitimate interests — in such cases we will explain why.

9. Protection of Minors

okdaj's services are for users aged 21 and above only. We do not intentionally collect personal information from any minor.

An age verification process is carried out at the time of registration. If we receive information that any user is under 21 years of age, their account will be suspended immediately and the relevant data will be deleted.

If parents believe their child has been registered on okdaj without proper authorization, please notify our support team.

10. Policy Changes

okdaj may update this privacy policy from time to time. Changes may occur due to service improvements, legal changes, or the adoption of new technology.

For significant changes, you will be notified in advance by email or through a notice on the site. Each version of the policy will include a "Last Updated" date.

Continuing to use the service after changes have been made will be considered as your consent to the updated policy. We recommend that you review this policy regularly.

11. Contact

If you have any questions, concerns, or requests regarding your data rights in relation to this privacy policy, please contact us:

Email: [email protected]
Live Chat: Available directly on the site 24/7
Language: Support is provided in Bengali and English

We will try to process your request as quickly as possible. Identity verification may be required for requests related to data rights.

Your Privacy Is Our Priority

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